Last updated: 8 May 2026

This Privacy Policy explains how Active Health Hub collects, uses, stores and protects your personal information when you visit our website or contact us.

We are committed to protecting your privacy and handling your personal information in a clear, lawful and transparent way.

This policy applies to the website:

http://www.activehealthhub.co.uk

1. Who we are

This website is operated by:

Active Health Hub
Website: http://www.activehealthhub.co.uk
Email: burdonchiro@hotmail.co.uk

For the purposes of UK data protection law, Active Health Hub is the data controller for the personal information collected through this website.

2. Information we collect

We may collect personal information when you use this website or contact us.

This may include:

• Your name
• Your email address
• Your phone number, if you choose to provide it
• Any message or information you send through a contact form or email
• Technical information such as your IP address, browser type, device type and pages visited
• Cookie and analytics information, where applicable

We only collect information that is necessary for the purpose it was provided.

3. How we collect your information

We may collect information when you:

• Fill in a contact form
• Send us an email
• Request information
• Browse the website
• Accept cookies or analytics tracking, where used

Some technical information may be collected automatically through cookies or similar technologies.

4. How we use your information

We may use your personal information to:

• Respond to your enquiry
• Provide information you have requested
• Manage communications with you
• Improve the website and user experience
• Monitor website performance and security
• Keep appropriate records
• Meet legal, regulatory or accounting obligations

We will not sell your personal information to third parties.

5. Our lawful basis for using your information

Under UK data protection law, we must have a lawful basis for using your personal information.

Depending on the situation, we may rely on one or more of the following lawful bases:

Consent
Where you have given us permission to use your information, such as accepting non-essential cookies or agreeing to receive marketing communications.

Contract
Where we need to use your information to provide a service you have requested.

Legitimate interests
Where we have a reasonable business reason to use your information, such as responding to enquiries, maintaining website security or improving our website.

Legal obligation
Where we need to use or keep information to comply with the law.

The UK Information Commissioner’s Office says privacy notices should explain what personal data is used, why it is used, the lawful basis, who it is shared with, how long it is kept, and what rights people have.  

6. Cookies

This website may use cookies and similar technologies.

Cookies are small files placed on your device that help websites work properly, improve performance and understand how visitors use the site.

We may use cookies for:

• Essential website functionality
• Website security
• Analytics and performance monitoring
• Remembering user preferences
• Improving the website experience

Some cookies are essential for the website to work. Other cookies, such as analytics or marketing cookies, should only be used with your consent.

The ICO explains that users should be given clear information about cookies and that consent is needed for cookies that are not strictly necessary.  

You can control cookies through your browser settings. If you disable cookies, some parts of the website may not work as intended.

7. Analytics

We may use analytics tools to understand how people use the website.

Analytics information may include:

• Pages visited
• Time spent on the site
• Device and browser information
• Approximate location, such as country or region
• How visitors found the website

This helps us improve the website and understand which content is useful.

Where required, analytics cookies will only be used with your consent.

8. Contact forms and email enquiries

If you contact us through a form or by email, we will use the information you provide to respond to your enquiry.

This may include your name, email address, phone number and any information included in your message.

Please avoid sending sensitive personal information through website forms unless it is necessary.

9. Sharing your information

We may share your personal information with trusted third-party service providers where necessary to operate the website or manage communications.

This may include:

• Website hosting providers
• Email providers
• Website maintenance providers
• Analytics providers
• Security or spam protection tools
• Professional advisers, where required

These providers are only allowed to use your information where necessary to provide their services to us.

We may also share information if required to do so by law.

10. International transfers

Some third-party services used by the website may process information outside the UK.

Where this happens, we will take reasonable steps to ensure appropriate safeguards are in place to protect your personal information in line with UK data protection requirements.

11. How long we keep your information

We will only keep your personal information for as long as necessary.

As a general guide:

• Contact form and email enquiries may be kept for up to 12 months
• Client or service-related records may be kept for up to 6 years where needed for legal, tax or accounting purposes
• Analytics data may be kept according to the retention settings of the analytics provider
• Cookie consent records may be kept for a reasonable period to demonstrate consent choices

When information is no longer needed, we will delete it securely or anonymise it.

12. Your rights

Under UK data protection law, you have rights over your personal information.

These may include the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information
• Ask us to restrict how we use your information
• Object to certain uses of your information
• Ask for your information to be transferred to another provider
• Withdraw consent where we rely on consent

The ICO says people should be told about their data protection rights and how they can complain if they are concerned about the use of their personal information.  

To exercise your rights, contact us at:

burdonchiro@hotmail.co.uk

13. Marketing

We will only send you marketing communications if you have agreed to receive them or where we are otherwise allowed to do so by law.

You can ask us to stop sending marketing messages at any time by contacting:

burdonchiro@hotmail.co.uk

14. Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.

However, no website, email system or internet transmission is completely secure. You should avoid sending highly sensitive information by email or website form unless necessary.

15. Links to other websites

This website may contain links to other websites.

We are not responsible for the privacy practices, content or security of external websites. You should read the privacy policy of any external website you visit.

16. Children’s privacy

This website is intended for general information purposes and is not directed specifically at children.

We do not knowingly collect personal information from children. If you believe a child has provided personal information through this website, please contact us and we will take appropriate action.

17. Complaints

If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.

You can contact us at:

burdonchiro@hotmail.co.uk

You also have the right to complain to the UK Information Commissioner’s Office.

Information Commissioner’s Office
Website: ico.org.uk
Telephone: 0303 123 1113

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last updated” date.